Vultr宕机24小时 赔偿$10已到账

北京时间6月14日晚23点至6月15日晚23点,vultr的日本机房部分宿主机宕机。
按照Vultr的Sla约定,宕机超过7小时的情况下,Vultr会赔偿你所用的vps的日价格X28倍。
例如:
你所使用的机器是$10/m,Vultr就会赔偿你$10.
你所使用的机器是$20/m,Vultr就会赔偿你$20.
另外,vultr的sla约定是100%在线,所以一旦有宕机的情况,均可申请赔偿。

不过需要注意的是,你是需要发Tk来申请赔偿,并且请注意,发Tk的时候请选择"billing questions"
我发布的tk内容是:

My server has been down for more than 20 hours. According to SLA's agreement, please give me the necessary compensation.

由于billing questions的客服是在美东时间9am-6pm是工作时间,这个时间对于北京时间来说,已经到了后半夜,沟通实在是有点麻烦。
我在美东时间14:30收到了回复:

Hello Bigone,

We are glad the issue has been resolved and we apologize for the troubles this has caused you!

We have issued a credit to your account as per our SLA guidelines for $10.00. The servers were having issues for about 24 hours which we will make up for 672 hours per server.

We appreciate your understanding! Please let us know if we can be of any further assistance.

Have a great day!
Liz
Vultr.com

附一下Vultr的sla规定
Effective Approx Availability Outage Time Frame Credit Amount
99.99% Less than 9 minutes 12 hours
99.98% 10 – 59 minutes 24 hours
99.85% 1 – 2 hours 48 hours
99.70% 2 – 4 hours 120 hours
99.50% 4 – 7 hours 240 hours
99.00% 7+ hours 672 hours
未经允许不得转载:开心小站长 » Vultr宕机24小时 赔偿$10已到账

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